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Friday, September 30, 2011

Senate Rejects Bill To Curb Auto-Industry Tech Loans

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By AutoObserver Staff September 26, 2011

The U.S. Senate has rejected a bill sent to it by the Republican-controlled House of Representatives that would have slashed the U.S. Department of Energy's Advanced Technology Vehicle Manufacturing loan program. Congress originally set aside $7.5 billion in subsidized credit funding for a total of $25 billion in loans to be administered by the DOE, but the latest bill would have cut $1.5 billion from the remaining $4 billion and re-assigned much of it to disaster-relief funding. The Senate voted mostly along party lines to kill the bill, triggering a showdown that may threaten the federal government's operation, which runs out of its current approved funding late this week. Democrats sharply opposed the idea of gutting the remaining ATVM funding, claiming that nearly 50,000 jobs had already been saved or created by the loans already given out, 33,000 at Ford Motor Co. alone.

As automotive analysts at IHS Global Insight said in an email to AutoObserver that the loan program has had mixed success, and Chrysler, GM, and nearly 100 other applicants have been waiting for word on their own loan applications for over two years. To date, the program has dispensed $9.2 billion of the $25 billion it has for loans. The AVTM loans came under scrutiny after a solar-panel manufacturer in California declared bankruptcy after receiving a half-billion dollars from a federal loan program to advance environmental technology.

AutoObserver Staff:  The best in the business.

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UAW Contract Paves Way For New Cars, Trucks

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By Michelle Krebs September 28, 2011

UAW New Iron lede 2.jpg

The United Auto Workers' (UAW) new contract with General Motors Co., ratified Wednesday, and ones being negotiated between the union with Ford Motor Co. and the Chrysler Group LLC will be wins for the consumer in the form of new vehicle models built in the home market. Already, the new four-year contract that the union negotiated with GM and won approval by a wide margin of the rank-and-file makes it possible for a new line of cars and new line of trucks to be built in the United States. Ford and Chrysler undoubtedly will announce commitments for new models at their U.S. plants as they negotiate a new national agreement with the UAW.

In detailing the tentative GM contract last week, UAW officials said the automaker had committed to building an unspecified compact vehicle at an unspecified plant. On Wednesday, after the new pact was approved, GM confirmed the “unspecified plant” is its now-shuttered facility in Spring Hill, Tenn., once a Saturn-only operation. GM still did not say specifically what models would be built there but said the plant would operate under an innovative local contract that will allow for production of a variety of vehicles and architecture. The plant and workforce will be flexible enough to quickly change from one vehicle to another based on market demand.

Plant Capacity
Experts like Kristen Dziczek, a labor analyst with the Center for Automotive Research (CAR) in Ann Arbor, Mich., said the Spring Hill plant will produce vehicles that use the ND2XX (second-generation Delta) platform, the architecture used for the Opel Astra compact car and its variants. The Astra nameplate, once imported from Germany and sold as a Saturn, is a highly likely candidate for the plant with the performance variant Astra GTC destined to be sold as a new Buick. The Astra’s underpinnings also go under the Chevrolet Volt (that could require added production if sales ever take off) and the Chevrolet Cruze (both of which could use more U.S. capacity if GM decides to sell a hatchback body style); the Chevrolet Orlando that GM revoked from U.S. product plans but goes on sale this fall in neighboring Canada; and the Chevrolet Captiva and Antera crossovers that are sold overseas.

The tentative contract also clears the way for GM to produce a version of its midsize Chevrolet Colorado truck, at its Wentzville, Mo., plant. The plant currently is on a single shift assembling GM’s full-size vans, the Chevrolet Express and the GMC Savana. The Shreveport, La., plant that makes the current Chevrolet Colorado and GMC Canyon still is scheduled to be closed in 2012, but under the new GM-UAW contract, GM has committed to a new midsize truck program in Missouri, union officials confirmed. That truck will be based on a newly developed model now being built in Thailand and being launched in overseas markets.

Could Ford be following the same trek as GM? All the while that GM was denying plans for a smaller truck in the U.S., it was touting the new overseas replacement for the Colorado, most recently displaying it at the recent Frankfurt auto show (top) and releasing a stream of photos of the vehicle at auto shows and on engineering development drives. Ford, likewise, vehemently has denied that it would replace the outgoing Ford Ranger pickup truck, now built at the aged Twin Cities plant in Minnesota that is scheduled for closure. This week Ford launched a new Ranger pickup (below) in Melburne, Australia, one also mainly designed for overseas markets. A Ford spokesman told AutoObserver on Wednesday that “the global Ranger works best in markets outside of North America” where Ford does not sell the F-Series. In North America, Ford is investing in and expanding its F-Series line-up.

UAW New Iron lede.jpg

Like GM’s contract with the UAW that did not keep the Shreveport, La., truck assembly plant open, a new model is unlikely to save the Twin Cities plant that now makes the current Ranger. Built in 1925, the plant has the disadvantage of being far from headquarters and the heart of the parts supply base. The plant received one stay of execution when Ford decided to continue producing the current Ranger for a bit longer, and CAR’s Dziczek said Ford’s contract with the UAW could include new language on “standby status,” allowing plants to be mothballed until a new use can be found, as GM did with the Spring Hill plant. However, new models will go into other underutilized Ford plants. Prime candidates are those in either Flat Rock, Mich., or Avon Lake, Ohio.

Close To Home
In providing her analysis last week of the GM-UAW contract to media members of the Automotive Press Association, Dziczek said the two Ford plants will win new products from the new contract. The Avon Lake, Ohio, plant, located less than three hours from Detroit, currently is underutilized assembling the full-size Ford E-Series van. The future of the Auto Alliance International (AAI) plant in Flat Rock, Mich., a 50-50 joint venture between Ford and Mazda, has been in limbo since Mazda announced that it would discontinue production of its Mazda6 midsize sedan in the United States and built its successor in Hofu, Japan. Ford currently builds the Mustang at Flat Rock, which having been constructed in 1987 makes it young by assembly-plant standards

Word leaking out from Ford-UAW talks hint that the Ford Fusion (now built in Mexico) may be built in the United States under the new contract. Already familiar with assembling a midsize sedan, Flat Rock is a prime candidate. “I don’t think that plant is in danger of closing,” insisted Dziczek. “It’s a good plant. It is close to Ford headquarters, and plants getting the newer technology vehicles are going into plants close to headquarters. So it has that advantage.”

At Chrysler, two plants will be awarded new vehicles as a result of a contract expected to be completed in the coming weeks. They are plants in Toledo, Ohio, and Belevidere, Ill. At the moment, the Toledo Supplier Park, which assembles the Jeep Wrangler, operates under a labor agreement separate from the national one. It came about as Chrysler experimented with having suppliers on the plant’s campus (the Jeep Liberty and Dodge Nitro are built at another nearby plant in Toledo). Dziczek predicts that the now under-utilized Toledo factory will be brought under the national agreement in these negotiations, giving the plant more flexibility and opportunity for new models. Could it be the Wrangler pickup truck? Chrysler CEO Sergio Marchionne has said one is planned for 2015 or so. The Belevidere plant is a crown jewel among Chrysler’s manufacturing facilities. It was one of the key lures of Fiat making its investment in Chrysler. The plant currently builds the Dodge Caliber, Jeep Patriot and Jeep Compass. The plant is expected to win Fiat-based models.

For the UAW, the new models represent more jobs (and more dues-paying members). The automakers are using added jobs as a bargaining chip for expanding entry-level pay under the momentous two-tier wage structure the UAW agreed to in 2007 to help the Detroit automakers reduce their overall costs. But car-buying consumers win as well with a wider array of vehicle choices.

Michelle Krebs:  is Editor-in-Chief of AutoObserver.com. Follow @AutoObserver on Twitter.

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OnStar's Policy Reversal Is Good News

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By Jeremy Anwyl September 27, 2011

I received a call from a representative at General Motors' OnStar Tuesday morning giving me a heads up on an announcement being made during the day about reversing the controversial proposed changes to its service agreement. Two things are of note regarding this welcome policy reversal. First and most significantly, OnStar is reversing its proposed policy regarding the data connection. Under the new plan, OnStar will not keep the data connection on a vehicle live when OnStar service is discontinued. Vehicles equipped with OnStar technology, but where service has been discontinued, will not be tracked. Second, OnStar has committed that any future service, tracking, or the like will require a default of opt-in.

OnStar revamp.jpgOnStar recently sent e-mails to customers telling them that effective Dec. 1, their service would change so that data from a customer vehicle would continue to be transmitted to OnStar after service was canceled – unless the customer asked for it to be shut off.  “We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said in Tuesday’s press release. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.”

Marshall went on to say in the press release that if OnStar ever offers the option of a data connection after cancellation, it would only be when a customer opted-in. And then OnStar would honor customers’ preferences about how data from that connection is treated. She explained that maintaining the data connection would have allowed OnStar to provide former customers with urgent information about natural disasters and recalls affecting their vehicles even after cancelling their service. “We regret any confusion or concern we may have caused,” Marshall said.

OnStar’s reversal of its proposed change in policy came about after publicity and outrage surrounding OnStar’s plan to track and share more data from its cars. The plan prompted Congressmen, including Sen. Charles Schumer, D-NY, to call OnStar’s move “one of the most brazen invasions of privacy in recent memory." In my Monday column, I pointed out that companies like OnStar that do consumer track need to explain the benefits of the tracking and allow consumers to opt-in. OnStar’s reversal of policy is good news. Consumer tracking, whether across town or across the Internet, should always be an opt-in. OnStar is setting an example I challenge others to follow.

Jeremy Anwyl:  Chief Executive Officer of Edmunds.com. Follow @JeremyAnwyl on Twitter.

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Buying a used car? Taken not receive you for a ride

There are special risks to buy a car online. According to FBI data, between 2008 and 2010 at least $44 was lost millions online auto fraud, which include a fraudulent site or wrong cars for sale. ConsumerMan is staying up to date with the latest consumer news on Facebook

Now this cyber car crooks use the good name of Kelly Blue book, confirm the potential victims to believe they are legitimate. A fraud, the company has just a fraud alert on, which used a fake Kelly Blue Book Web site and provides a non-existent KBB guaranteed buyer protection program.

The scam the cars often starts with a wrong display on a legitimate site, sold. The offer price is usually below market value. Those who respond to the ad will receive an e-Mail that explain the low price. The seller will tell that they need to quickly a divorce or military deployment to liquidate the car. And for this reason, not the transaction in person can be done.

If you seem interested in trying the bad guys, move you you have created from this legitimate site for them.

"The fake website looks like KBB.com,", said Kelly Blue book Robyn Eagles. "they have a lot of our graphics, our logo and a variety of information directly from our Web site your fake website create stolen."

I saw a look alike sites this week. And I can tell you it looks completely legitimate. There are links from the bona-fide Web sites real KBB Web site and exact copies of map. I can see how people are fooled. The only red flag, I discovered the Australian URL. Kelly Blue book is based in the United States and its URL ends with "." "com."

The site offers, what sounds like a "No.-risk"-Möglichkeit, to buy a car over the Internet without ever seeing. You make a deposit by wire (preferred the way of payment imposter) and have sent the car to you. If you don't like it or don't want it, can buyer protection program, allegedly by KBB, supports it for free to return.

"We do not have this type of program offer," warned Eagles. "If you run across this type of site or this kind of offer, it's a scam."

Has wild Wall St volatility you nervous? Follow this can give you a little comic relief. US says Reebok toning shoes not really can life on $9 per hour? Games you play kill who say dollar bill, some legislators

I reported fraud in online car buying them (scammers use Web rip off car buyers) and since then the bad guys have become more demanding. The scammers have now toll free numbers and offer live chat even, say the folks at Kelly Blue book. It is all designed to appear so to appease possible and legitimate fears, which could have a potential victim, about buying a car.

A recent FBI warning (a car online purchase?) Read this first) lists some of the warning signs for a online auto fraud:

Cars are prices too-good to-be it advertised.Seller would like to move transactions from the original site to another site. Sellers claim that a buyer protection program offered by a large Internet company includes an automatic transaction outside the company's site. Refuse seller personally or can the car ahead of time to check potential buyers. Seller who say they want to sell the car, because in the US military about provided, are moving, the car belonged to, who recently died, or similar. Seller, the means that Wired ahead of time are request.

If you run across an offer like this, please report it the Internet Crime Complaint Center.

© 2011 msnbc.com.  Reprints



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2025 CAFE Rules Plan Release Delayed

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By John O'Dell September 28, 2011

This week’s planned release of proposed rules for implementing a 54.5 miles-per-gallon corporate average fuel efficiency (CAFE) standard for U.S. passenger cars and trucks by 2025 has been delayed until mid-November. The proposal -- expected to run more than 700 pages -- was to have been released Friday. Citing difficulties coordinating all the players, the U.S. Environmental Protection Agency (EPA) and the National Highway Traffic Safety Administration (NHTSA) said late Tuesday that additional time is needed. NHTSA and the EPA are drafting the rules jointly with considerable input from the California Air Resources Board.

EPA CAFE Delay.jpgThe tough new CAFE rules would establish 2025 fuel economy standards equal to about 40 miles per gallon on the EPA window sticker that consumers use to calculate fuel economy. It was agreed to by most major automakers in July. The voluminous implementing rules include numerous credits for new fuel efficiency technologies. That will give most car companies “wiggle room” to miss hitting the 54.5 mpg standard by several miles per gallon. Once the proposed rules are released there will be a public comment period and then the agencies will draft a set of final regulations. Those are due to be issued in July 2012 and to be phased in for 2025 model-year vehicles beginning in the 2017 model year.

California is deeply involved in the federal rulemaking process because the state is allowed under federal law to formulate separate air quality rules if it doesn’t like what the EPA is doing. That includes greenhouse gas emissions standards. Because greenhouse gas emissions are directly related to the mount of carbon-based fuel burned per mile traveled, California regulators consider federal fuel efficiency standards to be a form of air quality regulation. In recent years, the state approved a tough set of local rules that automakers said would create a financial hardship by requiring them to build cars to meet two separate fuel efficiency standards. In subsequent negotiations with the industry and the White House, California regulators agreed to coordinate the state’s regulations with the federal CAFE rules. There was no indication Tuesday whether the CAFE rules delay was caused by a last-minute disagreement between California and federal regulators.

John O'Dell:  is an AutoObserver Senior Editor. Follow @AutoObserver on Twitter.

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Video: Ray Kelly Catches Bad Guys With Hybrids

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Ray Kelly, the NYPD commissioner, has some serious green ideas for New York City's finest. The pilgarlic "commish" and gadabout naturally has his guys catch the criminals in hybrids.

In fact, the NYPD, along with the fire and sanitation departments, recently purchased 50 Chevy Volts to bring the City's total EV tally to 430. Toyota Priuses and Nissan Leafs are scattered throughout the NYPD fleet.

"Actually, we've had really few complaints," Kelly said of the EVs. "They're a little smaller, but I'm told that certain models are as roomy as big sedans that we have."

They're certainly sleeker and more practical than older models.

"We have Crown Victorias, that sort of thing, that are being phased out."

And it's no wonder why. The Crown Vics, which eek out 14 mpg in the city, are dinosaurs--long ready to go the way of the dodo. The Volt, by contrast runs on electric power for the first 35 miles.

The question remains, though whether the hybrids have enough pick-up to catch the bad guys.

"They are reasonably peppy," Kelly adjured. "But on the highways, we have more powerful cars. We have Chargers, you know, that sort of thing. that would be able to achieve speed rapidly."

Translation: in the city, the EVs get the job done and earn the NYPD some environmentalism kudos, but a Dodge muscle car becomes necessary on a high speed chase.



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The Most and Least Expensive Vehicles to Insure

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The Chrysler Town & Country was recently ranked as the cheapest vehicle to insure (Chrysler).

It's a new year on the calendar this month, but the 2011 model-year has been in full-swing for a while now, enough time for the data compilers to tell us how much we can expect to lay out for auto insurance if we're in the market for a new vehicle.

Insure.com has released its lists of the most and least expensive vehicles to insure, and the big winner is the 2011 Chrysler Town & Country LX. With a national average premium of just $1,092 per year, it was the least expensive vehicle to insure. Second was the four-cylinder version of the Toyota Sienna at $1,101, and coming in third was a different version of the Sienna, the LE trim level, at $1,108. Toyotas did well in the study, with four of the top 10 least expensive vehicles to insure. (See the full lists below.)

On the wallet-busting side, the most expensive 2011 models were the Mercedes SL65 AMG, at $3,544 annually; the BMW 750i, at $3,281; and the BMW 750Li, at $3,281. Perhaps Mercedes can spin this as a measure of its high-roller cachet, but five of the top 10 most expensive vehicles to insure wear the brand's Tri-Star.

If you detect a trend here, that's because there is one: Expensive luxury cars, especially high-performance ones, are always the most expensive to insure. This is not just because the cost of parts and labor at a luxury dealership's service department are stratospheric, but also because these tend to be high-horsepower performance machines that are driven hard and fast, and are more likely to be involved in accidents. The more often a particular model is in an accident, the more insurance claims get filed for that model. Since repair costs for a vehicle with a six-figure MSRP scale accordingly, insurance claims for these models tend to be expensive.

Average National Annual PremiumAt the other end, minivans and crossovers tend to be among the least expensive to insure, because "those are mostly owned by families, and are used to drive kids to school, and run errands, and tend not be driven late at night," says Amy Denise, senior managing editor of Insure.com. "So, if you choose to buy a vehicle that is either a safe vehicle, or driven by other safe drivers, you will benefit from low insurance rates, since insurance companies do determine rates for a model based on its claim history."

Smaller, less expensive economy cars are also among the cheaper to insure, partly because they are cheaper to repair, since the cost of fenders and quarter-panels and such are lower. Again, drivers of small econo cars with small engines are a lot less likely to be tearing up the road.

"If you look at the top 20 most expensive vehicles to insure, the list is dominated by vehicles with 8-cylinder or 12-cylinder engines," says Danise.

The Mercedes SL65 AMG, for example, is a svelte convertible with a turbocharged, 6-liter, V12 engine that rides herd over 604 unruly stallions. Punch the pedal on this road rocket, and you'll sprint from zero to 60 in 4.2 seconds and hit 120 miles per hour in just 12.8 seconds. Its MSRP is, ahem, $198,750.

"Typically, people who buy these kinds of cars do not buy them to drive kids to school. They buy them for their speed, and their flash, and show off, and to drive at high speeds. So those drivers are just crashing more often than the average vehicles and those drivers are also racking up more traffic citations, which is another factor in determining a vehicle's insurance rate," says Danise.

Average National Annual PremiumThe study was commissioned on behalf of Insure.com by Quadrant Information Services, and calculated the average premiums for a 40-year-old single male driver who commutes 12 miles to work each day, who has a clean driving record and good credit.

The data was based on policy limits of 100/300/50 ($100,000 for injury liability for one person, $300,000 for all injuries and $50,000 for property damage in an accident) and a $500 deductible on collision and comprehensive coverage. The study used the rates from six large carriers (State Farm, Allstate, Progressive, GEICO, Farmers and Nationwide) in 10 zip codes per state.

Not all models are available for calculating average rates, says Denise. "There weren't enough Lamborghinis or Maseratis out there for us to get reliable data on those, so those don't appear on the list, but you can be sure those are very expensive to insure.

"And these are average rates, for comparison purposes," stresses Denise. "Your own rates will be different, based on your driving record, your age, where you live, etc."

But back to the highest rates being for cars that are stratospherically-priced. Since those are out of the reach of many buyers, we thought we would note some of the sub-$45,000 models that were among the more expensive to insure. Among those are: the Dodge Charger SRT-8 sedan, at $1,951; the Ford F-350 SD King Ranch Crew Cab SB 4WD diesel pick-up, at $1,932; the Ford F-250 SD King Ranch Off Road Crew Cab pick up, at $1,930, and the Infiniti G37 Sport sedan, at $1,930.

Below is the complete list of the Top 20 most and least expensive 2011 models to insure, or you can use this interactive tool at Insure.com.



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GM Kills Hummer

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A 2009 Hummer H2 (GM).

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Long thought to have a second chance at life after a Chinese company showed interest in purchasing the brand, Hummer is set to wind down and cease to exist after GM announced today that their deal would not move forward. GM originally bought the brand from AM General in 1999 and fleshed out a model lineup that was focused on large, military-inspired SUVs.

“One year ago, General Motors announced that we were going to divest HUMMER, as part of focusing our efforts on Chevrolet, Buick, GMC and Cadillac going forward. We have since considered a number of possibilities for HUMMER along the way, and we are disappointed that the deal with Tengzhong could not be completed," said John Smith GM vice president of corporate planning and alliances. "GM will now work closely with HUMMER employees, dealers and suppliers to wind down the business in an orderly and responsible manner." 

Sichuan Tengzhong Heavy Industrial Machines Co., Ltd. was set to purchase the brand after discussions began in earnest last year. In October of 2009, the deal started taking shape, with GM set to continue to build the vehicles at their facilities through 2011 and netting a reported $150 million.

While many applauded GM for trying to get another brand off its books, Tengzhong wasn't a perfect partner. It never made (or sold) consumer vehicles in the past and the deal had to clear regulatory hurdles in the U.S. and Canada.

Further, questions remained as to whether Hummer would be a brand worth keeping, GM or not. Certainly its success in the U.S. rode the wave of interest in SUVs, but market shifts pointed to a dismal future to a brand focused on larger vehicles and an image associated with a bigger-is-the-only-way.

"With only body-on-frame vehicles in their lineup, Hummer indeed faced an uphill battle in meeting increasingly stringent fuel economy and emissions regulations, not to mention the ever-looming specter of higher gas prices," said Chris Paukert, Executive Editor of Autoblog.com. "Rightly or wrongly, Hummer had also been singled out by the media and the public as a poster child of conspicuous consumption, a once-popular movement that fell out of vogue even before the global economic crisis hit.

"Did the brand have a future? Possibly. Smaller, more efficient vehicles like Hummer HX concept suggested that the marque's attributes could be successfully downsized, and technologies like clean diesel and hybrid powertrains could have mitigated the environmental impact of future models, but developing future generations would be very costly without a larger R&D and manufacturing partner like GM."

The last few years have not been kind to Hummer or its dealers. Hummer's sales dropped off a cliff in recent years: 2008 saw a 50% drop in sales from 2007. 2009 was even worse: the brand's 153 dealers pushed only 9,046 Hummers out to new customers in the entire year. Last month, the brand sold 265 vehicles in total. That's less than 2 Hummers sold per dealership.

As of today, GM spokesperson Nick Richards told AOL Autos that 2521 Hummers remained on dealer lots.

Current and future Hummer owners will have their warranties upheld by GM through their full terms, just as the company did with Oldsmobile, Saturn and Pontiac during their wind-down periods. Hummer owners can contact GM at 1-800-732-5493 or on the web at http://www.hummer.com/hummerjsp/contact/email/index.jsp.



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Video: 2012 Volkswagen Beetle Unveiled in New York

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Most Stolen Cars Of 2009

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The 1994 Honda Accord leads the pack as the most stolen car for 2009 (Honda).

It's that time of year again. The National Insurance Crime Bureau has just released its top 10 stolen vehicles from 2009, and once again, the most stolen vehicle in the U.S. continues to be the 1994 Honda Accord. In fact, all but three vehicles retained the same slots on the list as they held last year. Newcomers include the 1994 Chevrolet full-size pickup at number 7, the 2002 Ford Explorer at number 9 and the 2009 Toyota Corolla at number 10. The '02 Explorer moved up one notch from last year, and both the 1999 Ford Taurus and 1996 Jeep Cherokee/Grand Cherokee dropped off of the list all together.

The FBI recently released a study finding vehicle theft in the United States was at its lowest point in nearly 20 years, though recovery rates were similarly lower than ever, too. NCIB says that may be due to the fact that the majority of vehicles stolen today are immediately cut up for parts instead of being resold as whole vehicles. Like the FBI, NICB recommends owners use common sense by locking their vehicles, installing a warning or immobilization device and considering a tracking mechanism. See below for the full press release.

PRESS RELEASE

NICB's Hot Wheels-Vehicle Thefts Post Sixth Consecutive Yearly Decline
17.1 Percent Drop is Largest Annual Decline in Decades

DES PLAINES, Ill. – Hot Wheels 2010, the National Insurance Crime Bureau's companion study to its popular Hot Spots auto theft report, examines data reported to the National Crime Information Center (NCIC) and determines the vehicle make, model, and model year most reported stolen in 2009.

See the full report at www.nicb.org.

For 2009, the most stolen vehicles* in the nation were:

1. 1994 Honda Accord
2. 1995 Honda Civic
3. 1991 Toyota Camry
4. 1997 Ford F-150 Pickup
5. 2004 Dodge Ram Pickup
6. 2000 Dodge Caravan
7. 1994 Chevrolet Pickup (Full Size)
8. 1994 Acura Integra
9. 2002 Ford Explorer
10. 2009 Toyota Corolla

Hot Wheels is the only report that examines all theft data without regard to a vehicle's insured status. Other reports focus on insured losses, and those results offer an incomplete view of the vehicle theft landscape. For example, certain models of older cars and trucks are popular with thieves because of the value of their parts-but many are not insured against theft. Whereas newer, more expensive and insured vehicles are often stolen to be resold intact with counterfeit vehicle identification numbers or shipped out of the country.

The FBI's just-released 2009 Uniform Crime Report shows that vehicle theft is once again down significantly from the previous year making 2009 the sixth consecutive year of reduced vehicle thefts. In 2008, 956,846 vehicles were reported stolen-the lowest annual total in over 20 years. For 2009, the number is even lower-794,616.

"Through the end of August this year there were 97,655 vehicles that were listed as stolen and not yet recovered," said Joe Wehrle, NICB president and CEO. "Of that number, only 38 percent had some kind of insurance coverage. So there are a lot of vehicles out there that are being stolen and the owner is left holding the bag with no car and no money to buy another one.

"As our Hot Wheels report shows, many of these thefts end up in chop shops where they are turned into replacement parts."

Even though the continuing decline in vehicle thefts is great news, if it happens to you it can be financially devastating and just an all-around hassle. That's why, as part of its Hot Wheels and Hot Spots campaigns each year, NICB urges motorists to follow its "layered approach" to auto theft prevention. By employing these simple, low-cost suggestions, people can make their vehicles less attractive to thieves.

NICB's four layers of protection are:

Common Sense: Lock your car and take your keys. It's simple enough, but many thefts occur because owners make it easy for thieves to steal their cars.

Warning Device: Having and using a visible or audible warning device is another item that can ensure that your car remains where you left it.

Immobilizing Device: Generally speaking, if your vehicle can't be started, it can't be stolen. "Kill" switches, fuel cut-offs and smart keys are among the devices which are extremely effective.

Tracking Device: A tracking device emits a signal to the police or to a monitoring station when the vehicle is stolen. Tracking devices are very effective in helping authorities recover stolen vehicles. Some systems employ "telematics" which combine GPS and wireless technologies to allow remote monitoring of a vehicle. If the vehicle is moved, the system will alert the owner and the vehicle can be tracked via computer.

The NICB has a partnership program in place so you can receive a discount on proven theft prevention and recovery products. Go to www.nicb.org for more information.

Considering a used vehicle purchase? Don't buy a headache. Since 2005, NICB has offered VINCheckSM, a free vehicle history service for consumers. Check it out at:
www.nicb.org/theft_and_fraud_awareness/vincheck/vincheck.

Anyone with information concerning vehicle theft and insurance fraud can report it anonymously by calling toll-free 1-800-TEL-NICB (1-800-835-6422), texting keyword "fraud" to TIP411 (847411) or by visiting our Web site at www.nicb.org.

About the National Insurance Crime Bureau: headquartered in Des Plaines, Ill., the NICB is the nation's leading not-for-profit organization exclusively dedicated to preventing, detecting and defeating insurance fraud and vehicle theft through information analysis, investigations, training, legislative advocacy and public awareness. The NICB is supported by nearly 1,100 property and casualty insurance companies and self-insured organizations. NICB member companies wrote over $319 billion in insurance premiums in 2009, or more than 78 percent of the nation's property/casualty insurance. That includes more than 93 percent ($151 billion) of the nation's personal auto insurance. To learn more visit www.nicb.org.

* This report reflects stolen vehicle data reported to NCIC in 2009. No further filtering of information is conducted, i.e., determining the total number of a particular make and model currently registered in the U.S. for comparison purposes.



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Do Advertised Fuel Savings Gizmos Really Work?

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Do these products really improve fuel economy? (Petro-Mag, YouTube).

With gas prices above $3.50 a gallon, companies which manufacture "fuel saving" devices are thriving. These companies are vying for the motoring public's dollars and preying on their ignorance.

Whenever the price of gas goes up, I receive hundreds of e-mail inquiries about such devices. So let's take a close scrutinizing look at some of these "technologies" to see if there's any validity here.

Magnetized products are anything but True North

Such devices wrap around the fuel line just prior to fuel inlet. The claims of increased fuel economy are anywhere from 5% to 20% (usually determined by their customers' testimonies).

Petro-Mag is one of the most popular, and the company claims its product works the same way cholesterol medicine works on your heart: By preventing gasoline from clogging up fuel lines. They claim the fuel activator lasts for the life of the engine.

Sounds pretty impressive, huh? But the Environmental Protection Agency says it doesn't work. They tested several products, like Petro-Mizer, Polarion-X, Super-Mag Fuel Extender, Wickliff Polarizer and others. There was absolutely no improvement in fuel economy, the EPA says.

Air swirling technology is bunk

Air swirling technology is installed in the air intake just prior to the engine throttle. In theory, it works by creating a small vortex of air, resulting in better atomization of the fuel droplets in the air/fuel mixture, making the combustion process more efficient.

One of the most popular is the Tornado Fuel Saver. That device claims to increase fuel economy from 7% to 28%, and also boasts of increasing horsepower by 4 hp to 13 hp. And they claim it takes 2 to 5 minutes to install.

Vince Ciulla, a nationally noted auto expert, says he's been testing the Tornado for the past three months. He saw increases of .1 mpg, .2 mpg and in one instance, fuel economy dropped by .4 mpg.

"So much for the fuel economy increase," he said.

There was also zero increase in horsepower, even though drivers said their cars felt more powerful. Ciulla hooked the cars up to dynamometers to test the power, and came up empty.

"The feel of increased power is what the consumer expects to feel," he said. "So it is a matter of perception."

PCV "air bleed" technology only bleeds your wallet

Products like the Ram-Jet Fuel Saver claim that by bleeding air into the engine, they break down corrosive particles that could dirty engines, and feed extra air into the engine whenever it's working hard. There are others like ADAKS Vacuum Breaker Air Bleed, Auto-Miser, Ball-Matic Air Bleed, Grancor Air Computer, and Hot Tip.

They've all been tested by the EPA, and found to be useless.

Fuel additives

These companies claim that by adding their product to the fuel tank, you will realize fuel mileage savings. Some claim to increase fuel octane and increase fuel efficiency by making engines burn cleaner. You use them by adding it to the fuel tank before filling up.

The EPA has also tested a bunch of these, like Bycosin, El-5 Fuel Additive, and Dyno-Tab Fuel Booster, and found they do nothing.

There are many other "technologies" out there that claim similar fuel mileage increases. Among them are:

Vapor Bleed Devices: These are similar to the air bleed devices (PCV), except that induced air is bubbled through a container of a water and anti-freeze mixture, usually located in the engine compartment.

Ignition Devices: These devices are attached to the ignition system or are used to replace original equipment or parts.

Fuel Line Heaters: These devices heat the fuel before it enters the fuel delivery system. Usually the fuel is heated by the hot engine coolant or by the exhaust or electrical system.

Metallic Fuel Line Devices: These devices contain several dissimilar metals that are installed in the fuel line and supposedly cause ionization of the fuel (similar in theory to the magnetic fuel saving devices.)

Oils and Oil Additives: These materials are usually poured into the crankcase.

All of these 'fuel-savers' have been tested by the EPA and have been found to be of no benefit to MPG.

Bottom line on what you SHOULD do and buy:

* Keep your engine properly tuned for maximum fuel mileage efficiency

* Keep your tires properly inflated to reduce rolling resistance and thus engine work

* Modify your driving habits if you are given to "laying" on the gas pedal

* Consolidate your errands so that you run them in one fell swoop instead of running "to and fro" about the town wasting gas

* Consider buying a fuel efficient vehicle in the first place.


'Til next time ... Keep Rollin'



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Consumers Are Buying Bigger, More Expensive Vehicles

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Cadillac Grille (Autoblog)

Consumers are spending again, at least on cars. At dealerships across the country, big SUVs, luxury vehicles, and fully loaded smaller cars are flying off the lots. The trend toward expensive vehicles and models laden with pricey technology has been gathering steam, even in an otherwise weak economy.

Between June 2009 and September 2010, the average price paid per vehicle -- the so-called average transaction price -- has risen from about $23,500 to $27,229, according to CNW Marketing Research of Bandon, Oregon. In October, higher-end vehicles generally trounced their cheaper rivals in their percentages of year-over-year growth.

What’s Really Happening?

According to CNW figures, the average transaction price for vehicles has been climbing every month between January and September, ending up $1,400 higher than it was even at the start of the year. In another sign of our potential headlong flight into excess, sales of luxury cars, pickups and SUVs were up sharply in October. The improved pickups sales are also a sign that small businesses are venturing back into the market for work trucks, say analysts.

Cadillac sales rose 15 percent nationwide in October compared to a year earlier, the company said, and General Motors has had to ramp up production to meet demand. "Our biggest problem is that we can't get enough of them," said Otto Belovich, owner of Cherry Capital Subaru and Cadillac in Traverse City, Michigan.

Nationwide, Acura sales were up 24 percent in October, compared to the year-earlier figure. Porsche was up 28 percent and Lexus 46 percent, according to figures from AutoData Corp. and the AIADA. Audi, a perennial underperformer in the US market, was up 22 percent.

Affluent customers have headed back into the new car market before the middle class, says Paul Taylor, chief economist for the National Automobile Dealers Association. In doing so, they have skewed sales toward more expensive cars, trucks and SUVs.

Their return is an encouraging sign for the industry, said Cody Lusk, president of the American International Automobile Dealers Association (AIADA), a trade group representing dealers selling non-US brands. “We finally do have people with money getting off the sidelines and getting back into the market,” he said.

The luxury market’s re-awakening may be due to a change in the mentality of better-off car buyers and their improved financial situation. “For a while, the people with disposable income decided that, for whatever reason, they were just going to sit this out," Lusk said. “There was no reason to make a purchase. But now they are saying, ‘Enough of this. I am going to finally get the car that I’ve been wanting all along.’”

Other factors are playing a role in the luxury segment’s revival. Lusk credits the incentives that some luxury brands have been offering. “In other cases, it's a new product that they have rolled out at the right sweet spot."

A Truck Comeback?

Taken together, pickups and SUVs left passenger cars in the dust last month, accounting for 54 percent of the market and increasing a long-standing lead, according to J.D Power and Associates. Conventional luxury SUVs were up 15.3 percent, Taylor said. In a replay of an old game plan, General Motors scored big with its sales of SUVs and crossovers – which rose 36 percent in October, according to the Associated Press.

Low gas prices have certainly given SUVs a lift, offering long-standing fans of the vehicles an extra incentive to buy one. Some consumers may even worry that their favorite model may one day disappear from an automaker's lineup. "Consumers may be concerned that there may be less choice in the SUV market in coming years," Taylor said.

One sign of the concern: The average price for SUVs one to five years old has soared at dealer auctions since early 2009, climbing from about $13,000 to $22,000, according to AuctionNet, a data service for car dealerships.

Technology Trumps All

Consumers in all segments are showing a greater interest in expensive new technological features such as navigation, parking aids, and high-end audio, too. The options can easily boost the price of a new vehicle a few thousand dollars or more. "We are a gadget-embracing consumer society,” Lusk said. "You're also seeing that at the lowest levels of the market.”

Even his ever-practical Subaru customers are shopping for high-tech features these days, Belovich said. So are used-car buyers. In fact, it’s often easier to sell two-year-old, fully loaded vehicle than a base version of the new model. Used Cadillac SRXs with navigation don't linger on his used car lot for very long, he said.

What Happened To Cutting Back?

Meanwhile, sales for Smart and Mini, arguably two pioneers of the downsizing movement, were both down last month. While the Mini was down less than 2 percent, sales of the Smart Fortwo fell 60 percent, according to AutoData Corp. and the AIADA.

And the green car movement? Sales of the Prius, the standard-bearer of the green car movement, were down 13 percent compared to a year ago.

But Where Are The Middle Class?

Economist Taylor said the interest in more expensive vehicles correlates closely with a rising stock market. When relatively well-off customers see their net worth rise, they are more likely to buy a vehicle. “Stocks owned outside of retirement programs are important to luxury car buyers," he said.

Middle-class customers don't react to a rising market in the same way, he said. Most of their net worth is tied up in their homes, and housing prices have shown little or no appreciation after steep declines. As a result, many potential car buyers have stayed away from the market.

The U.S. auto market isn’t out of the woods yet. And despite the boom in sales of expensive vehicles, the numbers don’t necessarily suggest that consumers are going back to their old gas-guzzling ways, according to Lusk. The trend will be clearer when middle-class customers stop sitting on the sidelines and re-enter the market.

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Atlanta Police Wrote Tickets So They Could Take Parking Spots

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Click on the image above to watch the cell phone video at WSBTV.com (WSBTV).

A local news outlet in Atlanta, Ga., obtained a cell phone video of what appears to be a flagrant abuse of power by local police officers.

The video shows two officers forcing drivers that were parked illegally in front of a restaurant to move by issuing tickets. But then, once the cars had been moved, parked in those exact spots and entered the restaurant.

The man who shot the video, who only wished to be identified as Oscar, narrated the scenario to WSBTV and admitted that he was one of the illegally parked cars.

"She [the officer] was actually writing tickets and once she got everyone else moved they parked and went in and got something to go."

The ticketed drivers, who waited around to watch the scene unfold, confronted the officers once they had come out.

"They said 'yeah we work for the city, these are city cars and we can do that,'" Oscar said. "You think they were just moving people so they could park, that's exactly what they were doing, so they could park."

The Atlanta Police Department released a statement saying the situation was being investigated for violations of departmental policy.



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Are High-Dollar Hybrids The New Automotive Status Symbol?

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If bling started to go out of fashion during the credit crisis cocktail hour, it was certifiably dead when the housing bubble hangover set in. Big and flashy just seemed out of touch, with the Hummer brand becoming the poster child for all things wrong with excess in transportation.

Let the record show that there were other manufacturers selling wares equally as inefficient. And they're still doing so today (consider the 13 mpg city you get in the 2011 Toyota Land Cruiser on your way to the recycling center), but a new trend might give rise to luxury becoming more palatable: Just put a hybrid in it.

Automakers are increasingly offering hybrids in high-end cars – not just small econoboxes – in an attempt to give luxury buyers what they want.

Changing Perceptions of Luxury

Ford's Sheryl Connelly points to a recent study by Synovate in which green is becoming more important than pure luxury.

"In [Synovate's] worldwide study, when people were asked if they could have any vehicle they wanted -- with money not being a consideration -- six in ten said they wanted a green car over a luxury car. Additionally, one third of respondents said their 'dream car' was a green car."

"We also expect that the purpose of luxury goods will shift in the next few years," she said. "More recently, the purpose of luxury items has been to impress. That's passe . Tomorrow's luxury goods are designed to express one's character; to say something about what the person believes is important."

Luxury marketing consultant Pam Danziger agrees.

"There is a definite shift in the world of luxury away from purely conspicuous consumption; the bling for bling's sake. What's coming is more of a 'luxury on the inside' type as compared to extroverted 'bling.' With the economic crash, anti-status luxury is growing in popularity."

Luxury Hybrid Buyers

However, this doesn't mean that rich people will stop driving their fancy cars. What it does point to is a long-term increase in sales of fancy cars that are more environmentally responsible. Rich people won't want to be condemned for being consumptive. According to Ford's Connelly, purchasing a hybrid luxury vehicle helps shield them from that criticism.

During the introduction of their 2011 Cayenne Hybrid S SUV, Porsche engineer Dr. Micheal Leiters told us that buyers need it for their ego as much as for their carbon calculations.

"People who want to drive a Cayenne don't want to be blamed by their neighbors for killing the world with C02," he said. "It's a pure business decision. Customers want it."

"From the introduction of the Toyota Prius a decade ago, research has shown that hybrid buyers tended to skew much wealthier than the non-hybrid buyers shopping in the same segment," said Danziger.

She pointed out that these wealthier drivers were not buying a Prius because they could save money at the pump, but because they wanted to make an environmental and personal statement.

But it's not that those with less financial means did not want to drive a more fuel-efficient vehicle. "When fuel prices were high, moderate-income buyers purchased hybrids because they could rationalize the added cost of the vehicle against the fuel savings. With today's lower fuel costs, the payoff isn't there. But wealthier shoppers don't care about the payoff," said Danzinger.

"Their motivation has less to do with saving fuel than it does a reflection of a lifestyle," said BMW's Dave Buchko. "These are people who want to drive a luxury vehicle, but do so responsibly."

Kelley Blue Book analyst James Bell said that while the options for hybrids and luxury hybrids is growing, demand isn't yet keeping up with supply.

"According to recent KBB shopper data, the market for luxury hybrids as well as standard hybrids is under heavy pressure from relatively stable and low fuel prices. The demand for these vehicles is soft just as new brands are poised to enter the fray," he said.

The Future of Luxury Hybrids

But Bell points to long term factors that will see hybrids a part of the luxury market for years to come.

"From our perspective, luxury hybrids are here to stay," he said. "Going into 2016's 35.5 MPG CAFE regulations, luxury brands are going to be under even higher pressure to meet new averages."

Hybrids will help luxury makers hit these targets.

Hybrids No Longer A Premium?

Most manufacturers charge a premium for their hybrid models. Higher costs reflect the greater complexity of hybrid powertrains compared to standard gasoline or diesel powered vehicles. Batteries are a big part of that added cost.

But some are bucking that trend, releasing vehicles at the same price as the garden-variety gasoline cars.

While the 2011 Lincoln MKZ Hybrid is not a revolutionary vehicle - it shares its running gear with the popular Ford Fusion Hybrid - Lincoln did shock industry watchers by pricing the MKZ Hybrid at the same base price as the gasoline-powered V-6 model ($35,180).

"Until Lincoln announced the same MSRP for their new MKZ Hybrid as the standard gasoline version, buyers also expected to pay a premium for such technology," Bell said.

If Lincoln's new pricing strategy were to catch on, it would remove "price" as an excuse for luxury buyers choosing to drive a more fuel-efficient vehicle. Capable of delivering 41 mpg city and 36 mpg highway, the 2011 MKZ Hybrid certainly gives owners something to brag about at charity cocktail events.

Are Hybrids Making An Impact?

There are nearly 50 hybrid nameplates on the market. Given all the save-the-world attention this class of vehicles receives, it surprisingly accounts for only two percent of current retail automotive sales.

The reality is that the hybrid market is really the Prius market. Thanks to the overwhelming success of the Prius, Toyota captures more than half of all hybrid sales. In 2009, the most recent complete year of sales, Toyota sold more than 144,000 Priuses in North America.

While small now, the percentage of hybrids sold and their numbers will continue to grow. As stricter fuel economy regulations take effect, manufacturers will be forced to sell high-mileage vehicles in every segment (standard and luxury). Look for new hybrids from Audi, Cadillac, Infiniti, and Lexus to arrive in the next 12-24 months.

These cars will help prove that green is the new bling.

>>View Gallery: High Dollar Hybrids



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Peliculas Online

Lexus SUV A "Safety Risk," Says Magazine

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The 2010 Lexus GX 460 (Toyota).

A popular consumer products magazine is urging consumers to pass on the Lexus GX 460, a full-size luxury SUV that was recently redesigned for the 2010 model year. The vehicle was deemed unsafe after the editors at Consumer Reports experienced a loss of control during an emergency handling test.

"When pushed to its limits on our track's handling course, the rear of the GX we bought slid out until the vehicle was almost sideways before the electronic stability control system was able to regain control," the magazine said on its website. "We believe that in real-world driving, that situation could lead to a rollover accident, which could cause serious injury or death. We are not aware, however, of any such reports."

While the GX comes standard with electronic stability control -- a system that's designed to apply braking and cut the throttle to prevent cars from skidding out of control -- Consumer Reports found the system didn't engage quickly enough. In the video seen below, the SUV starts to fishtail widely before it comes back under control.

The magazine gives the advice of "Don't Buy," something they haven't done since they tested the 2001 Mitsubishi Montero Limited. They've provided their feedback on the model to the National Highway Traffic Safety Administration (NHTSA) as well as Toyota Motor America. To date no injuries or deaths have been reported and no complaints have been filed to NHTSA on the 2010 Lexus GX 460.

While Toyota feels confident that their product is safe, they said they would further investigate the magazine's claims.

"We’re concerned with the results of Consumer Reports testing on the Lexus GX 460 and their suggested buyer recommendation," said Toyota spokesperson Mona Richard via email to AOL Autos. "Our engineers conduct similar tests and we feel these procedures provide a good indication of how our vehicles will perform in the real-world; however, we will try to duplicate the Consumer Reports’ test to determine if appropriate steps need to be taken. Please keep in mind that the 2010 GX 460 meets or exceeds all federal government testing requirements. Customer safety and satisfaction remain our highest priorities. We take the Consumer Reports test results seriously and appreciate Consumer Reports bringing it to our attention."

The magazine's pronouncement is yet another safety concern for buyers as they approach Toyota products. While the company saw a major spike in March sales -- up 41% from the same month in 2009 -- they did so with heavy incentives. Lexus sold 1,785 GX models in March, up some 200% from one year ago.

"While the Lexus GX is a luxury vehicle, Consumer Reports' judgment against it -- especially for the reason cited -- stands to be very damaging to a company that’s already reeling from other safety-related issues," said Chris Paukert, Executive Editor of Autoblog.com. "Vehicles and the companies who build them have been permanently scarred over increased rollover risks -– everything from the Suzuki Samurai to the Ford Explorer have seen their sales plummet after being branded rollover-prone, and their sales never recover. While the GX isn’t a big-volume seller in the way that many other Toyota and Lexus models are, it is a brand-new model for 2010, and that has to be particularly worrisome to the automaker."

Consumer Reports said the fishtailing occurred when their test driver lifted his foot from the accelerator while turning, a phenomenon known as lift-off oversteer. To prevent lift-off oversteer, gently remove your foot from the accelerator, straighten the vehicle out as best you can with the steering wheel and apply the brake.



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Six Small Cars That Top The IIHS Safety List

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The Hyundai Elantra is one example of how automakers can improve on a car's safety rating. (Hyundai)

Americans often cite safety concerns for their decision to buy bigger cars, but a recent safety test showed some small cars perform better in crash tests than larger vehicles.

The Insurance Institute for Highway Safety gave its top pick to six of 13 small cars it evaluated. None of the cars tested earned a poor rating.

The scores are a stark turnaround from a few years back, when small cars failed to earn top safety ratings.

It's good news for buyers, who are increasingly considering small cars because of high gas prices.

"The list of cars with the best fuel economy now includes those with the highest crash test ratings in their class, too," says David Zuby, chief research officer for IIHS.

In 2006, only three small cars earned the top safety pick designation. But the IIHS admits the standards then were less stringent than today's testing.

Still, the best safety measures can't overcome basic physics, the IIHS says. So crashes between a big truck and a small car will still likely be worse for the people inside the small car.

"That's why it's important that the crashworthiness designs of smaller cars be as good as possible," Zuby says. Additionally, seat belts make a difference. An occupant in a small car wearing a seat belt will do better in a crash than an SUV occupant without a seatbelt.

Small cars used to have very little safety equipment installed on them. Now they all come with standard side airbags. Many come with electronic stability control, which helps prevent crashes. And automakers have increased the strength of the cars' steel frames, keeping the cars from crushing occupants in frontal crashes.

Because of that, newer models are better than their older counterparts, IIHS says.

Here are the six IIHS small car top picks:

2012 Ford Focus
The 2012 version earned good marks in front, side, rollover and rear crash tests. It comes with electronic stability control as standard equipment, technology that can reduce traffic fatality rates by 50%, IIHS says.

2012 Honda Civic 4-door
IIHS tested the four-door version of this popular small car, and it scored good marks all around. It also comes with standard electronic stability control.

2011 Hyundai Elantra
IIHS held up the Elantra as an example of how the automakers can improve safety over time. The 2001 to 2006 models of the Elantra scored poorly. "The Elantra has gone from one of our lowest-rated small cars to a top safety pick," Zuby says. It scored good marks on all four crash tests and also comes with standard electronic stability control.

2011 Lexus CT 200h
This hybrid gets 43 mpg in the city, 40 mpg on the highway, and top scores in safety.

2011 Nissan Juke
The all-new Nissan Juke got good scores on all four crash tests, and has standard electronic stability control. The cool, stylish car gets about 30 mph city and 34 mpg highway.

2011 Toyota Prius
This is the most fuel-efficient car on the safety list. The hybrid Prius gets about 51 mpg in city driving and about 48 mpg on the highway. It got the highest (good) ratings on all four crash tests, and also has standard electronic stability control.



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Peliculas Online

Thursday, September 29, 2011

Are Small Cars Safer Now?

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U.S. carmakers are in full-tilt-boogie mode in their efforts to add smaller, less costly, more fuel-efficient cars to their stables. Ford’s all-new 2011 Fiesta sub-compact began arriving in dealerships in late June, while the redesigned Focus comes to market in early 2011. GM, meanwhile, launches the compact Chevy Cruze in September.

That focus on small cars means that auto engineers have been devoting even more time and energy to one of the big issues that has dogged small cars from a consumer acceptance standpoint: Safety. For decades we’ve been hearing that American buyers were hesitant to give up their big vehicles for fear that small cars weren’t safe enough. But recent advances in both technology and crash testing, not to mention the use of new, stronger structural materials, have significantly improved the crash-worthiness of small cars.

“With all of the improvements in technology, today’s small cars are as safe as, if not safer than, large cars from the 1970s,” said Wes Sherwood, Ford’s safety communications manager.

Fifty Years Of Progress

Albert Ware, director of GM’s safety center in Milford, Michigan, echoed these sentiments. He cited a crash test performed last September by the Insurance Institute for Highway Safety that pitted a 1959 Chevy Bel Air against a 2009 Chevy Malibu. The vehicles were similar in weight -- the Bel Air weighed in at 3,629 lbs., while the Malibu tipped the scales at 3,452 lbs, according to the IIHS. "They were smashed right into each other, head-on, at 40 mph,” said Ware.

The driver of the Bel Air would have been killed in the crash. “But with the Malibu, the data showed that the driver would have maybe suffered a bruise on his chest. The door could still be opened and closed as easily as if it was still in the showroom,” Ware said.

The improved safety in modern cars isn’t all due to air bags. The bigger factor is that modern designs for the frame and the interior safety cage have improved, in large part because of an increase in the strength of the structural steel.

According to Sherwood more than 50 percent of the Fiesta’s body structure uses these high-strength or ultra-high-strength steels. The Fiesta’s A- and B-pillars are fashioned from ultra-high-strength, aluminized Boron steel, while the rocker panels are also crafted from high-strength, dual-phase steels known for their energy-absorption qualities.

Better Testing

One of the other ways carmakers are building safer cars is by improving their crash testing data. General Motors has recently spent $33 million on upgrades to its safety center in Milford, Michigan, and another $10 million to create a rollover-crash facility.

“One of the biggest enhancements to crash testing in recent years has been the improvement of our computerized analytical engineering,” said Ware. “Five years ago, we had a lot less capacity in that area, so we needed to do more ‘hardware’ crash testing. But now we can do many more computerized crash simulations, which allows us to be more tactical in our hardware crash tests.”

Today’s computerized “virtual” crash testing can provide engineers with data that wasn’t available to them even a few years ago. It also means that GM can do more crash testing, faster, in simulation, rather than actually smashing vehicles.

Ford also employs such sophisticated computerized methods, which, rather than employing crash-test dummies, can include virtual humans for more realistic assessment of injury. “These ‘virtual dummies’ are much more life-like, in the sense that engineers can simulate the effects of a crash on internal organs, the skeletal structure, and the brain,” said Sherwood.

In addition to the digitized virtual dummies, carmakers are also using higher-tech physical dummies, higher-tech in that they’re wireless. Typically, crash-test dummies have been wired to a data acquisition device for downloading data after the test, but new models use wi-fi. The wireless technology added another $35,000 to $40,000 to the cost of dummies that were already priced at $100,000 - $125,000 each.

“But when we built our rollover-crash facility, we wanted to minimize the use of wires that might get batted around in a rotating car, because we thought that could jeopardize the accuracy of the readings,” said Ware.

At GM’s safety center, when a new model is being developed, engineers typically crash as many as 70 vehicles as part of the research. Since the Cruze is already being sold in dozens of other countries outside the U.S., the car has already passed local safety regulations. This meant the Milford safety center “only” smashed up about 30 Cruzes as part of the testing for the U.S. model, according to Ware.

Making Electronics Safe

There’s no arguing that the prevalence of electronics in our cars, as well as the use of cell phones and other devices by drivers, contributes to accidents. Ford’s popular Sync hands-free system has been at the forefront of combating driver distraction, and a forthcoming enhancement will make it easier for drivers to control their devices via voice commands. Scheduled to launch late this year, AppLink will allow application developers to integrate with Sync, bringing hands-free operation to third-party apps on smart phones. Fiesta owners will be able to download the software into their cars.??

Another high-tech development from Ford is My Key, an electronic key fob that allows parents of teen drivers to select a feature that ensures that the vehicle cannot travel any faster than 80 mph. My Key also allows parents to enable a function that automatically reduces the volume of the stereo system by about 50 percent if the vehicle reaches a certain speed, in order to cut down on that particular form of teen distraction. A “no belts, no tunes” feature completely mutes the stereo system if the front occupants don’t buckle up their safety belts.

When first published, this story contained a factually incorrect quote regarding the curb weights of the cars used in the IIHS crash test. The article has since been corrected.



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How Dealers are Making Customers Happier These Days: Are You One of Them?

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You are here: Cars > Articles > How Dealers are Making Customers Happier These Days: Are You One of Them? Cadillac dealers were ranked among the best in customer satisfaction (GM).

It's Spring. Time to buy a new car. You pull up to the dealership driving your trade-in on a Saturday morning. You are met by an anxious, eager sales person whom you know is trained to try and close the sale that day. But you, the consumer, want to shop around and take your time. The more you resist an immediate deal, though, the deeper the salesperson digs into their toolbar to "close you."

Soon comes the dreaded, "What can I do to put you in this car...today?" It's a dance of trepidation that car buyers have long detested. What makes it all so daunting is that car salespeople do the negotiation every day. Consumers know they are better than they ever will be at it, as the typical car buyer only goes to the dealership once every four or five years.

But there is good news if you haven't been to a new-car showroom in a while: That high-pressure, unpleasant experience is becoming more the exception than the norm, except in dealerships where the calendar hasn't been flipped to the 21st Century. In fact, customers are increasingly satisfied and happy after visiting a dealership and buying a car, according to the most recent survey by J.D. Power and Associates.

Who are the best at keeping customers happy?

Lexus ranks highest in customer satisfaction with dealer service among luxury brands for a second consecutive year, achieving an overall CSI score of 846 out of a possible 1000 points. Rounding out the top four nameplates in the premium segment are Jaguar (837); Cadillac (830); and Acura (828). Among luxury brands, Volvo and Porsche achieve the greatest improvements from 2010.

Among the "mass-market" brands, MINI ranks highest with a score of 805 and improves by 19 points from 2010. MINI performs particularly well in the vehicle pick-up and service quality factors. Also among the top 10 brands in the mass market segment are GMC (803); Buick (799); Chevrolet (792); Kia (784); Hyundai and smart, in a tie (783 each); Volkswagen (779); Ford (773); and Honda (765). Of mass market brands, Mazda and Suzuki achieve the greatest improvements from 2010.

Good news for consumers: satisfaction is likely to improve further. Why?

Automakers are investing more in training dealership personnel. Many dealerships handling U.S. brands are being shuttered, reducing the kind of "Ford dealer versus Ford dealer in the same city" competition that has long driven dealers to exert every high pressure and upselling tactic in the book. And consumers are so savvy about shopping on the Internet that they have almost all of the information ahead of time. They often have already negotiated the final price by e-mail, so the visit to the dealer is designed to close or end negotiation, not start it.

There is no mistaking an overall trend of happier car buyers and owners, said Jon Osborn, J.D. Power's research director. Adjusting for changes in the way Power actually computes the survey results 2007 to 2011, each year has been better than the previous one, he said. "Over time, dealers are providing much higher levels of customer satisfaction than they have in the past."

How are they doing it? Coffee bars. Free wireless Internet service. Online booking of appointments. Increasing the number of service bays and establishing longer hours to accommodate customers; some service departments staying open into the evening and on Saturdays. When it comes to selling the car in the first place? More communication online where the customer is more comfortable.

The goal is simple for dealers: As a customer switches on the ignition after a service appointment, they don't want him or her to worry about whether a repair was done correctly. And dealers want your experience to be comfortable, convenient and even upscale. They wouldn't mind it if you confused your time at the dealership with a visit to a spa or café.

In asking consumers about the process of buying a car, J.D.Power looks at consumers' attitudes toward their negotiations, their salesperson, the delivery process, and the dealership facility. Fully one-third of the score relates to the process of working out the actual deal. The questions in the study that relate to service weighs the quality of repair work completed more than other factors, such as the service adviser, the facility, or vehicle pick-up.

Osborn said improvements have been made across all dealership operations. "There isn't one area that has been improving drastically more than others. It's a little bit of everything."

Customers may find that the negotiations over price these day are going more smoothly than in the past. Car owners should also be seeing a trend of getting their cars in for service on the day that they call. And they should see much less "upselling" in the sales or service departments.

Upselling and having customers complain can seriously damage the service scores of a dealer, and cause them problems with the vehicle manufacturer, which often rewards dealership staff and salespeople for high satisfaction ratings with swag such as trips to Las Vegas or Florida, or even cash.

Power says satisfaction scores soar from 642 out of 1000 points to 780 points if customers feel they have not have been pressured to buy more maintenance or repairs than they think they need.

Fewer dealers selling Motor City metal

Since General Motors and Chrysler went through Chapter 11 Bankruptcy in 2009, much has been reported about the companies using its bankruptcy protection to close dealerships the companies felt were under-performing or superfluous. Without that protection, dealers, even poorly performing ones, were hard to get rid of because of tough franchise laws state by state. Both companies had thousands more dealers than they needed today given their market share. The excess is a legacy from when Detroit held North of 60% of the U.S. auto market. Today, it is closer to 45%.

But as the number of dealerships is falling, service is improving. Weaker, older dealerships have closed, concentrating more business with the healthier ones. "The retail networks have improved over the years as the auto companies have cut some of the poorer performing dealers in both sales and customer satisfaction,"says Power's Osborne. Says Erin Kerrigan, senior vice president at Autostar, a real estate finance firm serving the auto retail market, "When businesses are run well and making money, they tend to serve their customers better."

It's working. With fewer dealerships overall, dealer profits in general are up 38 to 129 percent so far this year, according to Urban Science, an automotive retail consulting firm. It hasn't hurt that the demand for vehicles has picked up, too. On average, dealers are already selling more cars per store – an average of 656 in 2010 compared to 564 in 2009.

The reductions in dealers selling Detroit brands are putting those dealers on a par with their foreign-brand counterparts "which had been selling two to three times as many vehicles," said Randy Berlin, a global director at Urban Science.

With their dealerships on a better financial footing, Detroit-brand dealers have more money to invest in nicer stores, and can reward their sales-force for keeping customers happy rather than churning sales and service bills to keep up, Berlin said.

Lounges with plush sofas and cappuccino bars are sometimes part of the recipe.



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Car Thieves Target Cadillac Escalade, SUVs

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The 2011 Cadillac Escalade topped the list as the vehicle with the highest average insurance claim for theft (GM).

The Highway Data Loss Institute released its official list of vehicles with the highest and lowest insurance claims for theft. The study combines the rate of insurance claims per vehicle as well as the cost of those claims, helping companies that supply coverage determine exactly how much to charge us poor saps. The 2007-2009 Cadillac Escalade is the vehicle with the highest insurance claims for theft.

The Escalade has $146 in theft loss payments per insured vehicle, per year. On average, insurance companies pay out around $11,934 per theft claim when it comes to the Escalade, with 10.8 of the SUVs stolen per 1,000 vehicles. That's more than 10 times the theft rate of the vehicle with the lowest theft losses – the Volvo S80.

"Sedate family cars and fuel sippers aren't on the hot list," says Kim Hazelbaker, HLDI senior vice president. "Thieves are after chrome, horsepower, and HEMIs."

HDLI noted that the Escalade ranked worst in overall theft in six of the last seven reports. In fact, of the top 10 vehicles on the Highway Data Loss Institute's list, six were of General Motors origin and most of them are full-size trucks and SUVs. How do the thieves get around the bad-guy battling OnStar vehicle immobilization? Easy. They load the coveted SUVs onto a flat bed and drive away.

The company reports that since 1998 the frequency of theft claims for cars and SUVs has declined while average insurance payments per claim have increased.

Methodology

While other "most stolen cars" lists abound, HDLI claims their data is the most accurate because their information takes into account the real costs of theft for these vehicles, not just the sheer number of claims.

HLDI's are the only reported theft results based on the number of insured vehicles on the road. Information on theft losses published by the National Insurance Crime Bureau doesn't take into account the number of each vehicle insured, so the most popular vehicles on the road tend to top this organization's list of most-stolen vehicles. This doesn't tell an individual owner how likely a particular car is to have a theft claim. To answer that question, HLDI identifies vehicles with the worst theft losses by counting the number of insurance claims by make and model relative to the number of each make and model insured. This indicates the vehicles that are most likely to be theft targets, taking into account their exposure on the road.

“Best Losses”

You won’t be able to find a new car in America that thieves are guaranteed to avoid, but you can cut your losses by looking at HDLI’s lists of those cars that present the lowest claims.

The company says the Volvo S80 leads its list with the lowest overall costs of claims.

The 10 best vehicles have overall theft losses less than 15 percent of the average. Average payments for a theft claim are less than one-third the average.



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Do Out of State Speeding Tickets Follow You To Your State?

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If you get a speeding ticket while traveling, does it stay on your record back in your home state?

We receive this question from friends and family (and readers) all the time, so we looked into how the tangled web is organized.

When it comes to how a ticket in your home state affects your driver's license status in another state, the answer is complex and changing each year. If you want to know how much information follows you around, the quick answer is: yes it does, so watch your speed. Your unpaid speeding ticket in California, for example, will prevent you from being able to renew your Ohio driver's license. 

The more complete answer is that different information follows you different places in different ways.

Here's how it works: There are three major databases that keep track of your driver's license info: the National Driver Register (NDR, also referred to as the Problem Driver Pointer System (PDPS)), the Driver License Compact (DLC) and the Non-Resident Violator Compact (NRVC). None of these names sound like places at which you'd want to sit down and have dinner, do they?

The NDR: Don't Show Up On This List

The NDR is a creation of The Federal Motor Carrier Safety Administration (FMCSA), which launched ten years ago. The FMCSA's "primary mission is to prevent commercial motor vehicle-related fatalities and injuries," part of which it attempts to do by keeping track of infamous drivers, and although its name suggest commercial license holders -- like truck drivers -- it's more than that. It keeps a look out on regular car drivers as well.

The National Driver Register keeps tabs on "drivers who have had their licenses revoked or suspended, or who have been convicted of serious traffic violations such as driving while impaired by alcohol or drugs." Every state and the District of Columbia submits information to the NDR and they are obligated to check the NDR before granting any license privileges. Your name being on the NDR doesn't hinder your getting a license, it is merely a way of keeping track of your violations. However, if your license has been suspended, revoked, or otherwise cancelled, or you've been reported as a problem driver in any state, there's a very good chance your license application will get a red "Denied" stamped across it.

Here's an example of how the NDR works. Say your home state is Pennsylvania, and you have a driver's license there. The PA department of transportation will check the National Driver Register three and six months before you are up for renewal, and if it finds an issue in another state, such as a DUI in Florida that has not been attended to, they'll let you know.

You would then need to resolve the issue in Florida before you could renew your license in your home state. You are still legally allowed to drive in Pennsylvania as long as your PA license is valid - you simply can't get a new license. So, the time would be ticking.

If you are in the NDR, your record will consist of your name, gender, date of birth, license number, and the name of the state that reported you.

Anything more detailed, like a specific violation reported or information on a suspension or conviction, is not included (the reporting state holds on to that).

Various bodies can access the information, like a company that employs drivers or one that hires pilots, but the amount of information they receive might differ. An employer of drivers is notified of anything reported to the NDR in the past three years, while an airline is notified of any record from the past five years.

You have a right to find out if you're listed in the NDR, and you can get a copy of any NDR file sent to a potential employer. This can be handy, especially for commercial drivers, because if your home state doesn't take the necessary steps, you could be pulled over and stripped of your CDL in another state. Your state's license issuer will have the guidelines and forms to request that information, or you can call the National Highway Traffic Safety Administration (NHTSA) directly at 202-366-4800 for more info.

The DLC and NRVC: How States Know Where You've Been

The way tickets themselves actually follow you are results of the Driver License Compact and the Non-Resident Violator Compact. They are agreements between some states, but both will soon get replaced by the Driver License Agreement.

All three of those items are products of the American Association of Motor Vehicle Administrators, which is "a tax-exempt, nonprofit organization developing model programs in motor vehicle administration, law enforcement and highway safety." Think of it as a treaty organization for state bodies that deal with licensing and motor vehicle laws, with the aim of making laws, and especially punishments, more uniform across state lines.

Yet, while the AAMVA can form policy on issues such as tinted windows and laws against radar and laser detectors, it is up to an individual state to ratify and join any provision. Having been around since 1933, the body's goal now is "one driver, one license, one record."

Unlike the NDR, which merely notifies a state to tell you to address a problem elsewhere, the DLC effectively makes a violation in another state the equivalent of a violation in your home state.

To go back to the Pennsylvania and Florida example, if you get a ticket in Florida, the Pennsylvania DOT will assess points to your PA license. If your driving privileges are suspended in Florida, then Pennsylvania will suspend your license. The NDR only requires Pennsylvania to hold back your driving rights until you address the matter in Florida, whereas the DLC makes you pay the price for your violations in Florida no matter where you are.

The NRVC works in the same manner, but in being less onerous, it resides somewhere between the DLC and NDR. If you get a ticket in another state and don't pay it, your home state will suspend your license until you handle the issue in the other state. However, your home state will not issue points and penalties on your license, as is the case with the DLC. On the other hand, if your home state isn't a member of the NRVC and you get pulled over somewhere else, you might be forced immediately to post bond before you can drive again.

Naturally, this being a voluntary treaty organization, there are loopholes.

Not all states are members of the DLC or NVRC: Georgia, Wisconsin, Tennessee and Massachusetts aren't members of the DLC.

Wisconsin, California, Montana, Oregon, and Alaska are not a part of the NVRC. Michigan is not a member of either compact, but it does exchange information and will take action if it wishes.

How the states process violations and which violations they take into consideration also differ: some only use it for what they consider serious offenses, some have further requirements for taking action.

For instance, Kansas, Wyoming, Minnesota, Arizona, Iowa, and South Dakota won't record speeding tickets from other states unless they're ten miles per hour or more over the limit. And, most importantly, violations can only be "shared" if both states have the same violation to begin with. Get pulled over for an offense in Florida that Pennsylvania hasn't outlawed, and there's no action taken by Pennsylvania.

The DLA: The Future (And Why You Should Be Careful Going Forward)

Closing loopholes is where the Driver License Agreement comes in, and it's done with a bit of an iron fist. Any state becoming a party to the DLA submits to the fact that DLA regulations supercede any state law contrary to it. The DLA requires states to take action even if the home state doesn't have the same statute under which you were ticketed.

Say you get cited for careless driving in Colorado but your home state has no such violation; in that case, your home state will look for the closest comparable citation it could issue, such as reckless driving, and assess points and penalties based on that. And the AAMVA is working to expand the DLA internationally, not only to Canada and Mexico but to Europe, Australia, and Africa as well. In the future, when you're caught speeding to the airport in Namibia, you'll have a hell of a time trying to renew your license in Pennsylvania.

Finally, the DLA requires all member states to make all information available to member and non-member states, and that will include information like Social Security numbers.

The DLA is in its early stages - at the moment only three states are members (Connecticut, Arkansas and Massachusetts). But there are political machines in other states lobbying to join, and it has to be looked at as inevitable that the DLA will one day come into severe force in a greater part of the nation...if not the world.

No, it won't mean the end of the world, and on the bright side it will mean a closer end to really bad drivers maintaining their privileges. But the long arm of the law -- and increasingly its keen eye -- will be watching even those who amass parking tickets, not just the moving violators.

Perhaps Wez, from Mad Max: The Road Warrior, said it best: "You can run, but you can't hide."



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How NYC's Best Bus Driver Stayed Crash-Free for 23 Years

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New York City bus driver Michael Sanua offers safe driving tips.

If you're planning a trip to the New York City any time soon and want to keep safe as you make your way about, you couldn't do better than riding with NYC Transit bus operator Michael Sanua, who's been transporting New Yorkers and tourists through rain, snow, sleet and traffic since 1988 without a single smash-up.

His perfect record is even more impressive when you factor in the 268 crashes the most popular bus line, the M101, had in 2009 during its 12-mile daily run from Manhattan's Washington Heights to the East Village, making it the most dangerous bus route in New York City. The second most dangerous was the M15 with 203 crashes on its 14-mile route the same year.

New York bus drivers have received a lot of attention this week following the tragic crash of a casino tour bus in which fifteen people died. That bus, like many operated private companies, is among many that ferry gamblers from the city to Connecticut casinos. Sanua works for the city's Metropolitan Transit Authority, which runs buses around the five burroughs of New York City.

The secret of Sanua's success? There isn't one, he says, speaking from the 100th Street depot in Manhattan. "The same rules apply to operating a bus that apply to civilians in their cars and most of them don't involve anything too complicated. The most important thing isn't to win a beef with another driver, criticize someone who doesn't drive well, or get where you're going at the speed of light. The most important thing is to be conscious of driving at all times, and get where you're going safely. It may sound boring, but that's the secret, if there is one."

Sanua says it's important to mentally prepare yourself for any possibility behind the wheel before you turn the key, so that the inevitable challenges you'll face on the road will be taken in stride. "I take a lot of deep breaths and just chill, chill, chill," he says. "We're all gonna have our days."

Here are five more Sanua tips shared with AOL Autos:

Leave enough time to get where you're going. "I tell some of my regular customers to plan their day and leave a couple of minutes early. When I leave my house to go to work, I plan for any unusual situation like a flat tire, traffic, anything. This way, you're not rushed, driving crazy or taking chances."

If someone cuts you off, say to yourself, "Ok, that one's yours, this one's mine, have a nice day.""You just have to watch your aggression because that's how [bad] things happen," says Sanua. "The cost of blowing your top is pretty high."

Diffuse beefs before they escalate. "One time I was going downtown and there was a big blockage ahead," Sanua says. "First thing I do is call control, like you're supposed to. A lady came up me and said, 'What's the problem?' I tell her we have to wait because there's traffic. She says, 'I gotta to go work!' She wanted to grab the handset and talk to control, and I told her she couldn't do that. It started to escalate a little bit. Then I stopped and thought of my ex-wife. Arguing with her is like arguing with the wall. So I just quit fighting---refused to get into it with her. It's a good plan to stick to. Just refuse to get into it. Now we're good friends."

Keep both hands on the wheel. "That's pretty self-explanatory," says Sanua. "If an emergency situation arises, you're gonna need both hands to properly respond."

Enjoy driving. "It sounds simple, but it works, Sanua says. "I love my job, even when there's traffic. I have a sort of Zen attitude, and I just really get into driving. You can, too."

The best day, according to Sanua, is a day where nothing happens and you get to and from where you're going without an incident, beef or near-miss.

"You're gonna find a lot of difficult people out there," Sanua says." You just have to let 'em go. People say, 'Where were you? What took you so long?' I say I'm here, that's more important. I take care of my customers. You have to keep the mentality that 'We're carrying fragile cargo. Like eggs. As you go, you get more experience. You're never too old to learn something."

Finally, Sanua has a message for civilians. The only famous driver of a bus anyone knows, especially in New York City is Ralph Kramden, played by the Jackie Gleason in The Honeymooners TV show from the 1950s that is still re-run in many TV markets. In fact, there is a statue of the Kramden character outside Manhattan's Port Authority Bus Terminal. But, says Sanua, The Kramdenesque term "Bus driver" has been retired by his profession. They prefer "Bus operator."

If he keeps up his perfect record until retirement, maybe Sanua will get a statue as well.



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